BungeeCraft Technologies believes every client is unique, and therefore we tailor our support plan to your needs. Whether you are looking for a complete turn-key solution where we manage everything, or you just need to upgrade your systems, we can respond with a cost-effective, service-oriented solution.
From small single office networks or a multi-site Enterprise solution, our network consultants will consult with you, determine your needs and implement an efficient and cost effective solution. For ongoing support, we can provide comprehensive managed network services, or just project-based services.
Managed Services – Our approach to managed services is to take responsibility for every aspect of IT, but give you full administrative control if you want it. We believe our job is to be your IT department, but we still report to you. To the extent you want to assist in managing the services, you can. If you want us to provide everything, we can. Our unique of client-focused, customer service oriented staff gives you the right level of control and service for your needs.
Remote Monitoring – We watch your servers and network so you don't have to. We provide remote monitoring services so that we know when the Internet is down at your offices, or a server has a problem. For large organizations with multiple offices, such as banks' branch networks, we offer advanced monitoring services where we can actively manage the entire WAN and LAN, make router updates, and keep all systems in good working order.
Help Desk Support – We provide central help desk services with ticketing and escalation procedures so that your users can get help when they need it. Our TotalCare services give you support during office hours and outside of normal hours. Especially for executives who travel to other locations, we offer high quality support services on your schedule.
IT Audit and Network Operations Review – We offer an independent review of your systems, networks, policies and procedures and IT operation to provide you with a comprehensive analysis that details our findings and recomendations.
Network Design and Implementation – Building a new wide area network or upgrading an existing local area network? Merging with another organization? We can plan and design a network that fits your business and budget.
Complete IT Outsourcing – On-call and On-site support. Our talented team is available 24 x 7 to supplement your internal staff or manage the entire IT department. We offer custom service and maintainance agreements that will keep your systems running efficiently.
Network Security – Data is one of the most important assets your company has. Keep it secure from the prying eyes of competitors and meddlesome hackers. We implement state of the art firewall and vpn solutions. We also specialize in setting secure everyday policies and procedures for employees to follow in order to prevent the breach of your network.
Disaster Planning & Emergency Support – Our consultants help identify points of failure within your setup. We then plan and implement effective backup and recovery solutions for your systems. We make business continuity an achievable goal.
Upgrades – We provide project-based support for major upgrades, such as Exchange 2007 implementation, server room reconstruction, office moves, WAN conversions, and large-scale desktop replacements.
Logistics Support – When supporting a large conversion, our ability to ship in, set up, and ship out hundreds of new desktop machines can make sure you get everything finished in a short time. We provide warehousing for old machines, pre-configure new machines, stage them to your offices, and when the time comes, swap old for new. When dealing with large numbers of machines at end of lease, these services make it painless for you.