BungeeCraft Technologies’ Remote Monitoring service gives you peace of mind that your critical network devices such as your servers, routers, firewall and network services such as e-mail, web and backup are running smoothly.
Remote network monitoring allows BungeeCraft Technologies to anticipate or identify issues before they become major problems. Real-time reports and a status dashboard help pinpoint the problem areas immediately.
Our Network Operations Center (NOC) monitors your network devices 24 x 7 and if there is an alert, they will quickly determine if the issue is merely a warning or false positive, or if it warrants remote support from our National Support Center (NSC) or an onsite visit by our consultant. Business impact rules are determined with you in advance for each device or service being monitored, so BungeeCraft Technologies knows how you would like us to resolve an issue – 24 x 7, the next business day, our next on-site visit or any other interval.
If remote support is required, the NSC engineer is equipped to handle the issue using state-of-the-art tools and our network services guidebook documentation. Our remote computer support system allows the NSC engineer or consultant to securely log into the server, pinpoint the problem and resolve it remotely. The service is convenient and provides a fast response because support can be done 24 x 7 without intervention on your part or disruption to you.
Remote network monitoring, remote computer monitoring with offsite and onsite support.